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Webinars

1 How to change your credit card for your Webinar subscription

To update your credit card for your webinar subscription: Go to https://legacy.familytreewebinars.com/customer_login.php Enter your email address and password and click the Login button. Click on the Customer Payment Info link at the top. Add the new credit…

2 How to play an MP4 you purchased from our webinar site on your I-device.

How to play a purchased webinar download on a Iphone or Ipad I-devices (iphone, ipad, etc) will not allow a user to download them straight to your device. You need to first download the webinar to your computer, open itunes and import it into your home movies.…

3 I did not receive the reminder email to join the live webinar. Can I still join?

Yes, since the reminder email is sent from the citrixonline.com or gotowebinar.com domain, please: Make sure your email software has permitted the acceptance of emails from these domains Make sure your Internet Service Provider has not black-listed these…

4 Webinar handouts - printing

You are able to print the Webinar handouts. If you are having issues printing these please make sure your adobe reader is updated to the latest version. If you are still having issues, download and save the PDF to your desktop and try to print it from there.…

5 Webinar handouts availability

We're fortunate to be able to bring the webinars to everyone at no cost. However, we're only able to do this through the support of the webinar CD sales and Webinar subscriptions. The handouts are available exclusively on the CDs and to Webinar subscribers.…

6 Webinar Handouts on a MAC

Webinar Handouts on a MAC: It's just a link. On a Mac, you have to browse the CD and in the Webinar folder you open the "_WatchTheWebinar.html" file

7 Webinar recording - codec needed to view

If you are looking for the g2m_codec you can download it from the site below: https://www2.gotomeeting.com/codec?Portal=www.gotomeeting.com

8 Webinar will not start / Screen is black

A few of our Webinar viewers have reported problems. Most of them were able to view the Webinars when they used a different web browser. For example, if they could not view a Webinar with Google Chrome, they could view it when the switched to Firefox or Internet…

9 Webinars - Free viewing for 7 days

Our webinars are published to the Internet in Adobe Flash format. They are available for 7 days for free viewing online. Afterwards they are available for purchase on CD or a Webinar subscription. See http://www.legacyfamilytreestore.com/SearchResults.asp?Cat=4…

10 Webinars - permission for group viewing

Can you show webinars to groups? You will need to contact the presenter of the webinar that you wish to show to a group and get that person's permission. If you can't find their email address, write to Geoff@LegacyFamilyTree.com and he can forward it to the…

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