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Error Messages & Problems

11 Backup Errors and Issues

The backup problem that some of our users experience has discussed many times on the Legacy User Group and our technical support staff has worked frequently with users who get this problem. So far we have not been able to duplicate the error on our computers…

12 Black Screens in Legacy

Sometimes when installing or uninstalling software that shares common system files with Legacy problems can arise. For example, when installing another program, a different version of a shared system file may be installed. In addition, when uninstalling another…

13 Blank lines in the Name List and people are missing

Blank lines in the Name List and people are missing. If you have customized your colors, check the colors for males and females. Some people have set the text color for either males or females to white; however, white letters on a white background cannot…

14 Can't open family file on a disk or copied to hard drive from a disk

Unable to Open a Family File Saved on a CD or Copied from a CD or DVD Files saved on a CD or DVD may have their file attribute automatically changed to Read-only by the CD or DVD software. In addition, when you attempt to open the family file on the CD or…

15 Cannot find Legacy.exe or Legacy.exe is missing - Can't start Legacy after updating

Cannot find Legacy.exe or Legacy.exe is missing - Can't start Legacy after updating A great many Legacy users with the Avast anti-virus program cannot start Legacy after updating. The solution is to re-install Legacy. You can download the most recent version…

16 Cannot lock file

Error: "Cannot lock file" Try copying the family file to a new location and see if Legacy can open it. If this does not work, make sure your family file is saved to C:\Legacy\Data (fol Legacy 7.5 or earlier) or [Documents]\Legacy Family Tree\Data (for Legacy).…

17 Cannot open this file - blocked

Error "Cannot open this file" - blocked 1. Right click on the file and select Properties from the bottom of the popup menu. 2. Click on Unblock, Apply and OK. 3. Try opening the file again.

18 Cannot update from Legacy Home tab

1. The ability to update from the Legacy Home tab is a Deluxe feature. Make sure that your Deluxe features are unlocked. To verify this in Legacy, please click on Help and select About Legacy. The small Legacy screen will show either Deluxe Edition or Standard…

19 Copy and Paste Problems

Copy and Paste Problems There is not any one cause of copy and paste problems. • There are instances where closing and reopening Legacy fixed the problem. • Some users are not able to copy and paste using Internet Explorer, but when they use Google Chrome…

20 Dates showing as 1723/1724 or similar

If you see dates like Feb. 16, 1723/24, t his is the Double Dating feature. Prior to 1752 in Great Britain and it's colonies, the New Year started on March 25. With the implementation of the Gregorian calendar, the New Year started on January 1. Legacy supports…