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Screens and lists are blank or not showing all data

Author: Reference Number: AA-00721 Views: 13134 Created: 2013-12-13 05:46 PM Last Updated: 2014-08-19 10:45 AM 0 Rating/ Voters

• Sometimes there are user settings that may cause screens and lists to appear blank.

1. Please click on Options on the ribbon and select Customize. Next, click the Options for Default Settings > Reset to Legacy-Defaults button at the bottom of the screen, confirm the reset and then Save. Often this is all that you need to do. You will, however, loose some customized settings, such as screen colors and personalized font settings. These things will have to be reset.
2. If step 1 did not fix the problem, please close Legacy and open your Documents folder and browse to Legacy Family Tree > _AppData > Usr and delete the legacy 2.usr, legacy5.usr, legacy6.usr, legacy7.usr, legacy8.usr and legacy9.usr files and then try the program again. These files contain user settings to customized background colors, screen fonts, window sizes, startup family, report settings, as well as file locations, etc. There is no family data in any of these files, so deleting them does not delete your data. Upon start up, Legacy will recreate the files to their default settings.
3. Please click on File on the menu bar and select File Maintenance > Check/Repair and proceed with the repair. If any error messages occur during the Check/Repair process, click No in the error message box so that the repair steps can finish.  Do Check/Repair twice if errors are found. If the program works, you can stop here.
4.
Also update your video driver. One user reported back "There was a problem with the graphics driver."

If TeamViewer is installed on your computer Click Here.

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• Sometimes users open a family file and it shows no one because the file is empty. The are no people in the family file. You can find the number of individuals and families in a family file by clicking on Help on the menu bar and selecting General Information. The counts of individual and families will show at the bottom of the screen. (Alternately you can select the Legacy Home tab -- the tab where you read Legacy News -- and check the Statistics Box on the right side of the screen.) If there are no persons or families at all, please restore your family file from your backup copy.

To restore a family file from a backup copy, please click on File and select Restore File.  Next, browse to your backup file and follow the screen prompts. For detailed backup and restore guidance with helpful screen shots please visit: http://support.legacyfamilytree.com/article/AA-00281

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• If there is no family file open the Legacy screen will appear very blank and only File, Internet and Help will be available. Once you open your family file, Legacy will look normal.

1. Click on the round L button (file button) in the upper left corner of the program and look at the Recent Family Files list. Clicking on a file listed here will open it.
2. Or,
click on File, then select Open File and follow the screen prompts to browse to the file.