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Error 3163

Author: Reference Number: AA-00280 Views: 11766 Created: 2013-11-07 11:57 AM Last Updated: 2014-07-15 01:32 PM 0 Rating/ Voters

Error 3163 when opening/converting family file in Legacy 8.0:

1. Start over in your previous version of Legacy. It should still be installed on your computer.

2. Open the original, unconverted version of the family file or restore it from the new backup copy made in Legacy 8.

3. Run File Maintenance - Check/Repair.  Please see the article "How to Check/Repair your family file - Legacy 8" at http://support.legacyfamilytree.com/article/AA-00749.

4. If the above steps fails to fix the problem, export your records into a new Legacy family file:

  1. Click on File > Export > Export to a new Legacy Family File.
  2. Give your new family file a name and click Save and the Legacy Export screen will open.
  3. Click the Privacy Options button to open the Privacy Options screen.
  4. In the lower half of the screen, under Override Private Settings, click the Check All button and then click Save.
  5. In the Legacy Export screen check mark Include general To-Do items and then click Start the Export.
  6. If the AutoSource Reminder screen opens, click the Don't Assign a Source button.
  7. The export will begin. When it's complete click OK.
  8. When asked "Would you like to open the file you just export to?" click the Yes button.
  9. Use the new family file and delete the old one when you are satisfied with the results.

5. Try opening the new family file in Legacy Family Tree 8.0. It should open and convert without error 3163.

Error 3163 when backing up multimedia files:

We are finding that some of our users may have some picture path names that are too long and which causes error 3163.

An extremely long path name that contains many subdirectories (for example 'C:\Users\John\Documents\Pictures\Smith Family\Arkansas\Clark County Cemeteries\John A. Smith - RIN 14537') is a problem when backing up pictures, etc.. The solution is to move the pictures into a location that doesn't have as many subdirectories (for example 'C:\Users\John\Documents\Pictures\Smith Family\Arkansas\Clark County Cemeteries\John A. Smith - RIN 14537'' to [Documents]\Legacy Family Tree\Media).

When done moving the pictures, they will have to be relinked. Please see the article "I have missing media files (attached pictures and documents that can't be found)" at http://support.legacyfamilytree.com/article/AA-00636.